DescriptionAssignment 1 . Write 300 words initial thread with 2 apa format references.
The focus of this discussion is to understand the importance of identifying signs of conflict and how to
manage them. Unresolved conflict is a barrier to teamwork. When you have an environment of team
collegiality, there is less negative conflict, increased commitment to the organization, and
greater satisfaction, autonomy, and control over practice. It is part of the nurse leader’s role to
create an environment that facilitates professional practice.
You have been working with your assigned nurse leader for approximately one month and have had the
opportunity to observe that person’s ability to lead a team. Nurse leaders are often faced with a
difficult employee. There is a difficult employee (a peer) on your team creating disharmony through lack
of initiative, failure to complete tasks, and speaking disrespectfully to other staff members. This difficult
employee’s negative behavior is affecting team performance and effectiveness, job satisfaction, and
turnover rate on the unit.
Discuss best practice conflict management skills that the nurse leader can use to create a safe space to
diffuse the conflict and create a collegial environment where teamwork is valued and ideas can
Consider your own conflict management style. Would your conflict management style be effective in
achieving resolution? Explain why or why not.
Assignment 2 . Answers to 2 peers 150 words each with 1 apa format reference.
Peer 1 . Xi
There are many management strategies to deal with conflicts in a nursing team. Effective communication
the key to help solving conflicts. “Conflicts are disagreements between people or groups, resulting from
differences of ideas, values or feelings that generate the breaking of order or negative experience.
Competitive and disruptive conflicts often lead to continued frustrations and disagreements, making the
work environment unpleasant” (Beserra, 2018, p.2819). Different nurses tend to have various personality
to accomplish nursing tasks. To listen and communicate with all parties about disagreement. Active
listening can receive and understand messages from all parties. It can make all employees feel like they
are valued and their voices being heard. A nurse leader should suggest some effective solution to solve
problems together. Effective communication should be clear and specific to all staff. Nurses should also
express their concerns and expectations to their team leader. It can avoid conflicts and disagreement in
the first place. Also, nurse leader should promote fairness to both parties. The root cause of conflict is
misunderstanding and lack of communication. A nurse leader should keep an open mind to share goals
and expectations from team members.
Beserra, E. P., do Amaral Gubert, F., Martins, M. C., Vasconcelos, V. M., de Figueiredo, G. A., Silva, L.
A. da, & de Lima, M. A. (2018). Conflict Management in Nurse Training. Journal of Nursing UFPE /
Revista de Enfermagem UFPE, 12(10), 2891–2896. https://doiorg.remote.baruch.cuny.edu/10.5205/1981-8963-v12i10a236080p2891-2896-2018.
Peer 2 . Yun
The nurse leader can use several best practice conflict management skills to better
the situation in this scenario. The most important thing for the nurse leader to do is
begin communicating with the difficult employee privately. The leader can address the
problems that are occurring in the workplace during their private conversation. The use
of open-ended questions will help build a conversation where the leader can understand
the employee (NC). It is important for the leader to listen and attempt to understand the
employee before working on a solution. When finding a solution, it should be a team
effort and should not focus on the person but the problems (Sroczynski & Shake). Once
the leader understands what the employee is looking for, they can work together to find
a solution. If the employee is great at their job or has a lot of potential, then it may be
worth it for the leader to find common ground. Using positive communication techniques
can help resolve conflicts instead of creating new ones (Sroczynski & Shake).
Therefore, when it comes time for us to be a leader, we can implement these strategies
to get better outcome in conflict management.
Peer 3. Chris
In the nursing workplace and team management, conflicts occur in the opposition or inconsistency
between nurses and between nurses and organizations regarding goals, concepts, values, personal
feelings, and interests. The head nurse is the core of a nursing unit and a group of nurses, and leadership
style and behavior directly affect the performance, attitude, and cohesion of nurses. A qualified head
nurse must have good interpersonal skills to deal with conflicts. Therefore, the basic requirements of
head nurses are to control contradictions, maintain the adaptive tension of the team and efficient
executive force, and complete collaborative work. Conflict management skills and attitudes include
effective verbal communication, body language observation, listening, negotiation, decision-making,
neutrality, impartiality, and democracy (Silva, 2020). In the face of different conflicts, the first thing is to
accurately identify the nature of conflicts and then take appropriate strategies. The charge nurse should
strengthen psychological communication to overcome prejudice and selfishness and try to treat every
nurse fairly, reward and punish, understand and care for nurses, and mobilize nurses’ enthusiasm. The
charge nurse should understand and tolerate nurses with different personalities because each nurse has
their strengths. The charge nurse should give full play to and tap the strengths and potential of nurses to
create space for their talent growth. Head nurses and nurses should constantly learn new knowledge,
theories, and technologies. Strengthen the study of psychology and ethics, cultivate good personality and
noble emotions, regulate and control their emotions, and apply them to clinical practice to create a
relaxed and pleasant atmosphere to enhance communication and bonding.
Silva. (2020). Simulated scenes: a pedagogical experiment to reflect about conflict management in
nursing care. Revista Brasileira de Enfermagem, 73(suppl 5), 1–7. https://doi.org/10.1590/0034-71672020-0025
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